FAQ’s
  • addHow much is entry?

    Entry is £3 per person. Persons under 18 months and carers for those with access needs enter free of charge.

  • addIs the paddling pool open and operating normally?

    Yes, the paddling pool is open but we will be restricting the amount of users at any one time to ensure social distancing is maintained. During busy periods we may operate a queuing system and limit sessions to 10 minutes to ensure everybody gets a chance to use the pool. Please note that use of the pool is included in your entry fee and does not require tokens. This rule may be subject to change, subject to local or national restrictions.

  • addIf I book my tickets online, will I need to queue to get in?

    Yes, you will still need to queue on arrival. All visitors will be admitted on a first come first served basis at a slow pace to avoid congestion inside the venue. Please note that other members of your party cannot queue on your behalf.

  • addAm I guaranteed entry?

    If you book your admission online before you visit, you will be guaranteed entry. There are a small number of tickets available on the day at the Beach, however, we advise you to arrive as early as possible to avoid disappointment.

  • addCan I leave the venue and come back in again?

    No, there are no readmissions.

  • addHow long is entry vaild for?

    Entry is vaild for the whole day

  • addWhere are we located?

    We are located at Bluewater, Dartford, Greenhithe DA9 9ST

  • addHow much is each token?

    Tokens can be bought individually for £1.20 on the day or we have offers of 10 tokens for £10

  • addHow much are the rides?

    Rides range from 2-5 tokens. Child/Family rides are typically 2-3 tokens while the more extreme adult rides are slightly more.

  • addWhat are online tokens used for?

    Tokens bought online are for ride use only.

  • addAre the tokens just for the rides?

    Tokens bought at the venue can be used on rides, food and games. Tokens bought online are for the rides only.

  • addDo you offer refunds if we don’t use all our tokens?

    Unfortunatly we don’t offer refunds on tokens. However they are valid throughout the duration of the event and can be used on another day.

  • addWhat are the age restrictions for the rides?

    Our rides are restricted by height regulations. We always recommend customers to check height restrictions before purchasing tokens for a particular ride.

  • addWhat if it rains or we experience bad weather?

    We always consider public safety first and therefore will only open if weather conditions are right.

  • addHow will I know if The Beach at Bluewater is closed?

    Although we rarely close, we do advise all customers to check our website and/or social media pages for any announcements regarding this.

  • addIs entry included in the online token price?

    Unfortunately not.

  • addCan I use my debit/credit card to pay for tokens and entry?

    You can use your debit/credit card to purchase ride tokens and pay for your entrance fee.

  • addWhat card payments do you accept?

    We accept all debit/credit cards aside from American Express.

  • addCan we buy food inside?

    Yes you can. We have a wide range of food and drinks available for purchase.

  • addCan we bring our own food?

    Yes, we welcome picnics or food purchased from the shopping centre. However, please be advised that we can not permit any glassware, knifes or alcohol.

  • addAre pets allowed?

    Unfortunately not. Only guide dogs are permitted.

  • addAre BBQs allowed?

    Unfortunately, due to health and safety reasons, BBQ's are not permitted

  • addCan I bring my own alcohol?

    Unfortunately not.

  • add Can I bring glass bottles/containers?

    Unfortunately, only plastic bottles are permitted.

  • addCan I take photos?

    You are able to take photos of your family with low-res hand held devices, smartphones etc, but not of other families. Visitors are not permitted to bring any other photography, high-res or long lens cameras or video equipment into the event under any circumstances. There are no exceptions to this rule.

  • add What security measures do you have in place?

    We have a team of fully trained SIA certified security staff on site at all times. We conduct bag searches so please be prepared for this. You may also be asked to open bottles of liquid for inspection. We will also be performing pat-downs and body searches (by female staff where appropriate) if we feel it necessary and have hand held metal detectors.